Support & FAQ's - Office Depot

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Support and FAQ's

Customer Service Contact Information
Your primary contact will be the Office Depot Customer Service Team.  Customer Service is available from 8:00 am until 5:00 pm.  Please contact Customer Service to place orders, schedule returns, check pricing, or discuss recent orders
K-12 Schools, Local Government, & Business Customers 
Customer Service Telephone Number:           
Customer Service Fax Number:


888.2office
 
(888.263.3423)
888.813.7272

State of Washington & National Account Customers
Customer Service Telephone Number:           
Customer Service Fax Number:
                    

888.777.4044
800.973.3376

Federal Government Customers
Customer Service Telephone Number:           
Customer Service Fax Number: 
                  

888.263.9586
888.263.9587

Billing Information and Questions
Credit Service Telephone Number:     
Tax Department Telephone Number:     
Office Depot’s Federal Tax ID Number:           
Remittance Address:                                    
800.721.6592
800.937.3600 ext. 84353
59-2663954
Office Depot
P.O. Box 633301
Cincinnati, OH 45263-3301

eCommerce Customer Service

eCommerce Telephone Number:                    
eCommerce Email Address:    
800.269.6888
ecsupport@officedepot.com

Account Manager Information

Account Manager:                                         
Phone:                                                        
Fax:                                                           
Email:                                                                       
Ordering Website:                                                    
Rob Miller
888.236.9883
888.236.9896
Rob.Miller@officedepot.com
http://business.officedepot.com

Frequently Asked Questions     

I’m in the Office Depot Internet Site and I want to know more on how to use the site; example: set up a Custom Shopping List, what do I do?
Click on the Customer Service link and go through each step of the set up for this or almost any other procedure on the Office Depot Internet Site. 

With so many passwords I have to remember, I forgot which one I use for Office Depot online ordering. How can I find out my password?
Just go to our website www.business.officedepot.com and click on “Forgot your login name/password?”. Type in your login name, select the security question you picked when you logged on for the first time, answer the question and you will be logged in. The website will then ask you to update your profile with a new password.

If you need additional support, contact our HELP DESK at 800.269.6888 or ecsupport@officedepot.com.
   
How do I obtain an online logon?
Your logon can be setup by a designated "super-user" within your company or you can complete this Website Request Form
    
Can I use my iPhone or Android phone with Office Depot Business Solutions (BSD) website?
Yes, here is a Mobile App Guide
      
What is the difference between a cart and a list?
The shopping cart is used for purchases you are making right away. The custom shopping list feature is used to create lists of commonly ordered items for future reference. You may have multiple lists on your account.
              
How do I return or exchange an item?
Returns & exchanges are handled by your local Office Depot customer service center. Please see “Customer Service Contact Information” on previous page for the correct phone number. Online returns can be processed via Order Tracking. 
     
I went to my local Office Depot retail store, and I told the cashier I have a BSD account however they were unable to provide the discounts?
The contract between Office Depot and your company can only be utilized at the retail stores with the use of the Office Depot Store Purchasing Card, Mobile Store Purchasing Card or a registered P-Card (Visa, MC, Discover, AMX, ect). If you do not have a Store Purchasing card or a registered P-Card, you can call customer service and place a pick-up order at the store of your choice.
Get a guide on how to use the Mobile Store Purchase Card for iPhone and Android phones
Get a guide to register your P-Cards (Visa, MC, Discover, AMX, ect); Requires "Super User" access
    
How do I get a current catalog?
Catalogs are offered to our customers free of charge.  You can request a catalog with your next supply order, use the item number printed on back of the catalog cover. Here is a list of some of our current catalogs.
 
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